Thread: Premier Backporting Feature

This premier backporting feature comes at an extra price tag or is it a part of the regUlar pricing?

This feature is charged for. Generically, we have a price for one and two CPU machines, and those greater than two. We have two levels-one with lifetime premium backporting support, and the other without it. We also have one for only updates. Here, you can't call us. Now, Red Hat has service 5 days a week, during working hours (12/5, as against 24/7), which we don't have. We think that if you are going to run a production-level server, you should always have 24/7 support. How can you say, "Oh! the bug is not big enough, you can only call us during thpse hours:'

From our perspective, that's not acceptable. So we have 24/7 offerings only. All prices are on the Web so you can check it for yourself. We have all that they have, but our prices will pretty much be half of theirs. There're no 'apples and 'oranges' comparison here. We have premium backporting and lifetime support that they don't. We have 24/7 support, and they don't.