Thread: Typical Oracle products

What kind of support structure is there for non-Oracle customers who are only buying OEL and not typical Oracle products?

We think you are still an Oracle customer because you are buying Oracle Linux. We don't differentiate among our customers; the process is the same. However, the interesting thing about Linux is that our Oracle support organisation has a deep knowledge of databas~s, middleware and all that. So, if you identify a filesystem bug, 'who do you call? Do you call the operating system vendor or the database vendor -- because it's a perfect line between those two?

The database is messing with the filesystems and the operating system kind of controls the filesystem. The Linux vendors don't know about databases, and the database vendor doesn't know about Linux. It's hard to find that level of skills in this area. When you call Oracle, we have support engineers with access to the database, along with others with a Linux background.

Our Linux guy says, "Alright, if you're doing this in the database, it can trigger those filesystem issues:' So, we are able to answer those questions much faster, just because of the availability of the knowledge inside Oracle. Therefore, the value we offer a customer is: "Don't worry, from the database to all the way down, you call us; it's our headache to sort out the problem:' There is extreme value in that.