To troubleshoot a close, the quickest solution is to take control of his machine remotely in the field, there is Virtual Network Computing (VNC) , LogMeIn Free , CrossLoop and the excellent TeamViewer . On the same principle, Clubic invites you to try a new free application with cool features, Ammyy Admin allows you to quickly access and control a remote machine. Portable and secure, it offers a grip of the fastest. Without any configuration, it will be immediately operational and firewalls without worries.
The convenient options will be available in the menu bar on the side of the remote operator. As for keyboard shortcuts, there is activation of the [Ctrl] [Alt] and combinations [Ctrl + Alt + Delete] and [Ctrl + Esc]. On the advanced options, it will be possible to set permissions, alleviate conditions display, set up a proxy or select the devices for voice chat sessions.
Run the executable, and client-side operator. The application will automatically generate a 6-digit identifier for each machine. The client must communicate with the operator before clicking the button Start . The person in charge of troubleshooting will simply enter that number in the operator tab, select the speed and click Log .
A window will then invite the customer to select the access permissions before pressing accept " enable the mouse and keyboard remotely, enable access to files and save my answer for this operator . Although convenient and simple use, some points are to be regretted. With the default settings, all jerks and poses problems of fluidity. On the other hand, the French translation is incomplete. Finally, the free version is limited to 15 hours of use per month in a private setting.