Advances in videoconferencing technology, availability of bandwidth and equipment, and reduction in equipment price are key to the popularity and adoption of videoconferencing solution in both public and private sector. With Indian governments initiative to prioritize e-Governance, Desktop EVCS was undertaken to enhance efficiency to reduce total process time by complementing travel and thus saving lot of publiC money. In the earlier communication system, officials mainly used RAX phones. EVCS on other hand enables virtual meetings between officials and ensure quick response by holding conferences where large number of Chief Secretaries and Secretaries can frequently interact.

With this system, the point-to-point video conferencing can be initiated by anyone connected to EVCS and multi-point video conferencing can be arranged through National Information Center, Delhi In EVCS, existing IP based network infrastructure of National Informatics center called NICNET has been used for providing high-speed bandwidth needed (768 Kbpsl for QoS (which is critical for any videoconferencing solution). Videoconferencing equipment for EVCS has been purchased from Polycom via an open tender process. These equipment come with 3 year warranty. Actual usage of system is very important, therefore, for efficient utilization of EVCS system, Chief Secretories/ Secretaries and their staff are being trained and supported by members of NIC.