One-stop-shop with end-to-end online processing, Maharashtra Online portal will be a 10-year joint venture with TCS investment 74 % equity and the Government of Maharashtra holding 26%.

Citizen’s can ask for services by relevant authorities at the state, district and Taluka level headquarters. As per the joint venture, 40 citizen services will be rolled out across 15 departments in the first year of operations. This will be ultimately raised to 300 services. The services will be obtainable in English and Marathi.

To make sure unspoiled processing of requests from citizens of the state and to offer a high level of service delivery, the citizen service portal (Mahaonline.gov) will be incorporated at the back-end with DigiGOV, the framework solution developed by TCS. This will give an electronic gateway into the State Government’s portfolio of services to citizens and businesses.

The Joint Venture will also give DigiGOV a framework to enhance the intra-office efficiencies across the state administration. In the first stage, all departments of the state secretariat will convert paper files into e-files, create processes, and track the file till decision making is completed on a real-time basis. This has the potential to trim down the number of steps and time required to process requests.

The DigiGOV solution also gives a Dashboard to the senior management to maintain a tab on the good organization in decision making and quality of decision making in adding up to monitoring the speed of processing via the use of inbuilt alert systems and reports.