Thread: Error Trying to use remote access software

I have set up teamviewer on both of my laptops so I can remote access them , one of them is well the other will not attach I sent over the log file to the teamviewer support and they came back with the following can anyone advise me of how to do this ? I am running vista, there is no extra security software apart from windows firewall and defender. The other laptop connects well so it’s not router settings, it have to settings within laptop but I am confused I have the capture log as well if that helps?

Hi,

If you have used TeamViewer in many locations, and you have never had to mess with any firewalls or other safety applications.

If you have really disabled ALL firewalls, you have unblocked all ports. There is no port forwarding necessary for TeamViewer, that's one of the attractions.

The teamviewer will identify port and make use of it. You do not require opening of port. I believe you have disabled team viewer in vista mistakenly. Click the gear like icon on TV and ensure that second radio button is clicked.

Hi,

I have Windows 7 firewall in its default arrangement, and having no problems. The Host task also has no problem at remote site going throughout a router and Windows XP firewall.