Thread: System File Errors

I trying to restore a friend's laptop, it is operation 32 and that all I can actually say about specs cause she doesn’t even actually know. The problems are when I log in there is an error with explorer.exe and desktop wont load. The mouse is useable but there is only black screen capable to launch task manager and use new task to navigate around. Is it time for Operating System format or is there way to salvage this without lot of trouble. Please help me to solve this problem.

Absolutely sounds like explorer shell got hijacked from virus. At this point may desire to do system repair to get shell back, and then go into safe mode and do total virus and malware scan.

I would join drive to machine and scan it with Malware bytes & MSE, observe what they pick up. If issue persisted I would reformat it and be done with it.