First is she utilizing a desktop or a laptop. Because troubleshooting for together are dissimilar. I will mention few set for the desktop. The front slot consist of thin wire which are connected on the motherboard. Those are commonly spoiled as the system acquires former. The excellent solution for that is utilizing a usb port expander and attach it to back port. It has extra ports which you can utilize. Second if she is utilizing a laptop then it is a hardware fault. Other thing Tweak UI is a type of Windows XP customization tool that can assist you to customize your complete Windows the way you need.