I would suggest the following steps and you can solve your problem. This requires further steps and to be able to resolve your problem. This requires the following steps: First double click on the My Computer icon and now in Windows Explorer, go to the Tools option on the top of your browser window. Now on the Tools option click on the folder option. Now in the Windows folder option, click on the tab view and under that make a check mark in the hidden files and folders and display check box and after you press the OK button.