Thread: You receive an "Out of memory" error message when you try to save a file

SYMPTOMS

You face one or more of the following symptoms:

• In Outlook, you cannot open the Personal Folders (.pst) file on a share across the network.
• In Office, you cannot save documents on a Distributed File System (DFS) share.
• When you change files on a network file server, you cannot save files, and you get following error message though there is enough free disk space on the network drive:
Disk is Full - not enough resources
• You see one or more of the following program error messages.
o In Excel, when you attempt to save a file:

Message 1
Document not saved

Message 2

The disk is full
o In Microsoft Word, when you attempt to save a file to the same place:

Message 1
The save failed due to out of memory or disk space drive:\path\filename

Message 2

The disk is full or too many files are open.
o In Microsoft PowerPoint, when you try to access a file:

Message 1
Read only file

Message 2

There was an error accessing filename
o In Outlook:
Cannot start the reminder service. Unable to show reminders. An error occurred that prevented the file <drive letter>:\Outlook\filename.pst from being saved. Close and then re-start all mail-enabled applications.
o In Outlook, when you try to access a personal file:
Unable to expand the folder. An error occurred that prevented the file (file name.pst) from being saved. Close and then restart all mail-enabled applications.
o In Microsoft Paint, when you try to save a file:

An unknown error occurred when accessing drive:\folder\filename.bmp
o In Adobe PageMaker 7.0, when you try to save a file:

Message 1
disk full

Message 2
invalid parameter
o When you try to save a file, other programs return any one of the following error messages:

Message 1
Disk full or out of memory

Message 2
Access Denied

Message 3
Document not saved

Message 4
Disk full or not enough memory

Furthermore, a message that the file is being used may be returned. You get message even though you are not using the file.

• Sometimes there is no error and the file shows to be saved properly, but file is not saved.
• The following symptoms also happen:
a. You get message:
Event ID 2020 INVALID_PARAMETER
b. After you begin a PC shutdown or a PC restart, the PC does not successfully shut down. Instead, the PC shows a black screen with a blinking pointer or without a pointer. The PC does not continue past this screen.

CAUSE

This problem happens for the following causes:

• An application that is installed on PC uses an outdated kernel-mode filter driver.
• A third-party file system filter driver interferes with other filter drivers.
• The VERITAS Backup Exec Advanced Open File Option (Vsp.sys) filter driver is filled in mixture with an antivirus filter driver like one of the following Symantec

AntiVirus Corporate Edition 8.0 filter drivers:

o Symevent.sys (Symantec Event Library)
o Navap.sys (Symantec AutoProtect)

The file that causes this problem is the SystemRoot\system32\drivers\Vsp.sys file.

RESOLUTION

To solve this problem, contact the company of the filter driver, and ask them about the filter driver update availability.

WORK AROUND

To solve problems with the Vsp.sys driver, follow proper steps.
• Remove the Vsp.sys driver or else delete the VERITAS Remote Agent.
• Remove the VERITAS NetBackup 4.5 client, and after that set up the 3.4.1 edition of the NetBackup client. This edition does not include the Vsp.sys driver.
• Remove the VERITAS Remote Agent software, and after that set up the VERITAS Remote Agent lacking the Advanced Open File selection.
• Install the most newest patched edition of the VERITAS Advanced Open File selection.
• Modify the registry to temporarily deactivate the Vps.sys filter driver, and after that restart the PC. If you make use of the Windows 2000, use the Registry Editor to change the registry subkey.

To manually disable the Advanced Open File Option service, follow these steps:

1. find the following registry subkey:
\HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servi ces\VSP\Start
2. Put the Start value to 0x4.

MORE INFORMATION

The backup process enabled by Vsp.sys driver to delay itself and to cache file writes throughout backup process. The Vsp.sys driver is found in %systemroot%\SYSTEM32\DRIVERS. The affected file versions are 1.2:0.0 and 1.0:0.0.The driver is added in VERITAS NetBackup or in VERITAS BackupExec for Windows 9.0.This file is also installed on the system by the VERITAS Remote Agent.