SUMAMRY

This explains how to troubleshoot damaged drawings in Visio 2007, Visio 2003, and Visio 2002. This explains some symptoms that show that the drawing that you are working with in Visio is injured. Furthermore, here some recovery methods are listed that can be used on injured drawing. They contain general troubleshooting methods, these are used to try if you can or cannot open the drawing, and it helps avoid damage that happen to drawings.

INTRODUCTION

Overview

If you face unexpected behavior when you work with a Visio drawing, the Visio drawing injured. You get following error messages if you have a injured drawing:

• "Invalid Page Fault," "General Protection Fault," or "Illegal Instruction" error messages

• Error messages that are similar to one of the subsequent when you open a drawing:

An error (100) occurred during the action Open
Visio cannot open the file because it’s not a Visio file or it has become corrupted.

• "Out of memory" error messages or error messages that show low system resources.

General troubleshooting methods

Start Visio without Automation events and without Visual Basic for Applications
Start Visio without Automation events and without Visual Basic for Applications. For this, use one of the methods given below:

Method 1: Microsoft Office Visio 2007

1. Start Visio in general.

2. On the Tools menu, click on the Trust Center.

3. And after that Click on the Macro Settings, and after that click on Disable all macros without notification.

4. Click Add-ins.

5. Click to select the Disable all Application Add-ins check box.

6. Click OK.

7. Exit Visio, and then restart Visio.

Method 2: Microsoft Office Visio 2003 and earlier versions of Visio

1. Start Visio in general.

2. Use one of the following processes, depending on the version of Visio that you are running:

o If you are running Visio 2003, click Options on the Tools menu, and then click the Security tab.
o If you are running Visio 2002, click Options on the Tools menu, and then click the Advanced tab.

3. Do the following:

o Click to clear the Enable Microsoft Visual Basic for Applications check box.
o Click to clear the Enable COM add-ins check box.
o Click to clear the Enable Automation events check box.

4. Click OK, and then quit Visio.

5. Restart Visio.

Method 3: Use the 'Copy Drawing' command to copy each page into a page in a new drawing.

1. In the Office Visio drawing, ensure that nothing is chosen.

2. On the Edit menu, click on the Copy Drawing. Note down this command copies the whole drawing, with shapes on additional drawing pages as well as on backgrounds. When you put in a multiple-page Visio drawing, the visible page will be one that is active when you click on the Copy Drawing.

3. Open the document in which you want to insert the drawing, and then on the Edit menu, click Paste.
Start Windows in Safe Mode

Start Windows in Safe Mode. For this:

1. Shut down, and after that restart the PC.

2. When you get"Please choose the OS to start" message, or press the F8 key.

3. On the Windows Advanced Options menu, make use of the ARROW keys to select the Safe Mode, and after that strike the ENTER key.

4. If you have a dual-boot or multi-boot PC, pick the proper operating system from the list, and hit ENTER.

5. Start Visio, and then open your drawing.

Methods to try if you cannot open a drawing

Method 1: Drag the drawing file to the Visio.exe file icon
Drag the drawing file to the icon that signifies the Visio.exe file. For this:

1. Close Visio.

2. Start Windows Explorer, and find the Visio.exe file on hard disk. If you installed Visio to the default site, the Visio.exe file is found in one of the following folders, based on the Visio that you are running:
o If you are running Visio 2007, the Visio.exe file is found in the following folder:
Drive:\Program Files\Microsoft Office\Office12
If you are running Visio 2003, the Visio.exe file is found in the following folder:
Drive:\Program Files\Microsoft Office\Visio11
o If you are running Visio 2002, the Visio.exe file is found in the following folder:
Drive:\Program Files\Microsoft Office\Visio10

3. In Windows Explorer, find the drawing file that you would like to open.

4. Drag the drawing file to the icon that signifies the Visio.exe file.
Method 2: Double-click the drawing file in Windows Explorer

Try to open the drawing file by using Windows Explorer. For this:

1. Close Visio.
2. Start Windows Explorer, and find the drawing file that you would like to open.
3. Double-click the drawing file.

Method 3: Open the temporary copy of the drawing file

When you change a Visio drawing, a temporary copy of the drawing file is made. The temporary copy of the drawing file is named ~$$FileName.~vsd. The temporary copy of the drawing file is normally make and stored in the similar folder as where your drawing is stored.

To open the temporary copy of the drawing file, do the following:

1. Start Visio, and afterward open your drawing.

2. Start Windows Explorer, and then find the folder where your drawing is stored. The temporary copy of the drawing file is named ~$$FileName.~vsd.
To search hard disk for the temporary copy of the drawing file, do the following:

a. Click Start, and after that click on the Search.
b. Click All files and folders.
c. In the All or part of the file name box, type ~$$FileName.~vsd, and then click Search.

3. Change the extension of the temporary copy of the drawing file to .vsd. For this:
. Just Right-click on the temporary copy of the drawing file, as well as after that click on Rename.
a. Change the extension of the temporary copy of the drawing file from ~.vsd to .vsd.

4. Try to open the temporary copy of the drawing file which had been renamed before.

Method 4: Use the Microsoft Office Visio Viewer to open the drawing
Install Office Visio Viewer 2003 or else Visio Viewer 2002, and Visio Viewer used to open and view your drawing.

Method 5: Copy the drawing file to another computer

Copy the drawing file to other PC that has Visio mounted. If you able to open drawing on that PC, save that to other folder on that hard disk and then copy it to the original PC.

Method 6: Copy the drawing file to another disk on your computer

Windows not be able to read drawing file from where the drawing file is now saved. Copy the drawing file to other disk on PC. E.g. copy the file from a floppy disk to hard disk. After you copy that to different disk on PC, attempt to open the drawing file.

Method 7: Detect and repair errors on the hard disk

If you are running Windows Server 2003, Windows XP, Windows 2000, or Windows NT
4.0, Check Disk tool used to detect file system errors or bad sectors on hard disk.
Methods to try if you can open the drawing

Method 1: Save the file as an XML drawing

Save the drawing as XML drawing (.vdx file), and then save XML drawing as a drawing (.vsd file). For this:

1. Start Visio, and then open your drawing.

2. On the File menu, click Save As.

3. In the Save As dialog box, click XML Drawing (*.vdx) in the Save as type box, and then type a file name in the File name box. state a place where you want to save the drawing file, and then click Save.

4. Close all the drawings that are currently open.

5. On the File menu, click Open.

6. Find the XML drawing (.vdx) that you saved earlier in step 3, and then click Open.

7. On the File menu, click Save As.

8. In the Save As dialog box, click Drawing (*.vsd) in the Save as type box, and then type a file name in the File name box. Specify a location where you want to save the drawing file, and then click Save.

9. Close the drawing.

10. On the File menu, click Open

11. Find the drawing (.vsd file) that you saved earlier in step 8, and then click Open.

Method 2: Insert the drawing to a new blank drawing
Insert the drawing to a new blank drawing. To do this:

1. Start Visio.

2. On the File menu, point to New, and then click New Drawing.

3. On the Insert menu, click Object.

4. Click Create from file, and then click Browse.

5. Click the drawing, click Open, and then click OK.

6. Depending on your situation, determine whether the drawing file is injured or whether there is another problem.

o If you get an "Error 3400" error note, the drawing file might be damaged. Make use of the methods that are described in this article to try to recover the drawing.

o If you do not get an "Error 3400" error message, there may be another issue that may be preventing Visio from opening the drawing. For example, a clash may exist between certain components on the PC that avoid Visio from opening drawing.