JUST BECAUSE PC software and hardware has the potential to make life easier, it doesn't mean it always does. In this age of repid technological change, if you miss out on one development you can find yourself trailing behind everyone else. And asking for help isn't easy if you feel your query is a simple one. No one likes to feel stupid.

For the older people, a lifetime of working in an office meant that email and the internet held no terrors, but cutting and pasting were alien concepts. It sounds simple - and indeed it is. Of course, PC World readers are a tech-savvy bunch. And we are not about to patronise you with that level of advice. But the fact remains that simple tech tips are often the best, and life is tough enough with out having to do anything the hard way.