Thread: You receive an error message on a Windows XP

SYMPTOMS

When Windows XP running on your PC, you get any one of the following error messages:
• Stop 0x00000077
• KERNEL_STACK_INPAGE_ERROR

METHODS TO RESOLVE PROBLEM

Method 1: Install the latest Windows XP Service Pack
Method 2: Run a disk scanner A disk scanner can find and repair hard disk errors. To run a disk scanner, attempt to restart PC. Then, choose from the following situations.

If the computer restarted successfully Option 1: Autochk automatically runs
If PC restarted successfully, the Autochk disk scanner will run to find and repair any hard disk errors. Option 2: Manually run Chkdsk If Autochk does not automatically run, you can run Chkdsk disk scanner yourself. To do this, follow these steps:

1. Click Start, click Run, type chkdsk /f /r, and then click OK.

2. At the command prompt, type Y to let the disk scanner run when you restart the PC.

3. Restart the PC.

4. Chkdsk will run.
If the computer did not restart successfully
If the PC did not restart successfully, run the Chkdsk disk scanner from the Recovery Console. For this, follow these steps:

1. Restart the PC.

2. When Welcome to Setup screen shows, press R to start the Recovery Console.

3. If you have a dual-boot or a multiple-boot PC, choose the installation that you require to access.

4. When you are prompted, type administrator password. If the administrator password is blank, press ENTER.

5. At the command prompt, type chkdsk /r, and then press ENTER.

6. When Chkdsk has ended running, read the results, and then take any steps that are needed to finish process. For example, you may be prompted to run chkdsk /f to fix certain problems.

7. Restart the PC.
Method 3: Run a virus-checking program
Run a current virus-checking program to scan your PC for viruses. Select from the following options.

Option 1: Run the computer's virus-checking program
Run the virus-checking program that is installed on the computer.
Option 2: Run Windows Live OneCare safety scanner

This happens if a requested page of kernel data could not be study from the paging file into memory, or master boot record is infected with a virus.

To resolve this cause, interpret the error message. If both first and third parameters are zero, the four parameters are defined as follows:

1. 0 (zero)
2. Page Table Entry (PTE) value at time of error
3. 0 (zero)
4. Address of signature on kernel stack

If either first or third parameter is not a zero, the following conditions apply:

1. Status code
2. I/O status code
3. Page file number
4. Offset into page file

The cause of this problem may be determined from second parameter I/O status code by using this information in which the "value of second parameter" indicator is followed by a "general cause" format:

• 0xC000000E, or STATUS_NO_SUCH_DEVICE: the drive is occupied, because of a bad hard disk, a bad disk array, or a bad controller card.
• 0xC000009A, or STATUS_INSUFFICIENT_RESOURCES: lack of nonpaged pool resources.
• 0xC000009C, or STATUS_DEVICE_DATA_ERROR: bad blocks on the hard disk.
• 0xC000009D, or STATUS_DEVICE_NOT_CONNECTED: bad cabling, non-termination, or the controller cannot access the hard disk.
• 0xC000016A, or STATUS_DISK_OPERATION_FAILED: bad blocks on the hard disk.
• 0xC0000185, or STATUS_IO_DEVICE_ERROR: wrong termination, or defective cabling of SCSI-based devices, or two devices are attempting to utilize same IRQ.