Thread: Understanding and Troubleshooting Unrecoverable Errors

Understanding and Troubleshooting Unrecoverable Errors (Faults) in Internet Explorer

SUMMARY

This explains information to help you identify and solve problems that happen when you get unrecoverable error message when you use Windows-based Internet Explorer.

MORE INFORMATION

Unrecoverable errors are called user-mode faults or exceptions. Programs like Internet Explorer run on your PC in what is known as user-mode or Ring3. Processes that run in user-mode do so in their virtual address spaces and do not have direct access to hardware or memory that was not assigned to them. Because user-mode processes are efficiently inaccessible from the system and other user-mode processes, they do not interfere with these resources. Thus, they do not compromise the integrity of your PC. For example, if a process tries to read or write to a memory location that has not been allocated to it, the result is an unrecoverable error in this case, it is an exception. When these unrecoverable errors happen, you should close the affected program or process to keep your PC’s integrity.

To troubleshoot unrecoverable errors in Internet Explorer, follow these steps. After you do every step, stop and test to see if the problem is solved. If not, continue troubleshooting with the next step.

1. Use the Internet Explorer Error Reporting tool. To do so, click Send Error Report when you are prompted to send the error report. If a workaround is existing, click More information link after you send the error report to obtain the information about how to work around the problem.

2. Tick click here link on the Internet Explorer Error Reporting dialog to show error details. then see error signature information like following: AppName: Iexplore.exe AppVer: 6.0.2600.0 ModName: module.dll ModVer: 5.0.1.10 Offset: 0007d934

3. If you have the Internet Explorer Repair Tool, use it to find Internet Explorer files that are out of date or wrongly registered.

4. Stop third-party browser extensions.

5. Incompatible software that is executing at the same time as Internet Explorer cause some faults. To decide if this is problem, do a "clean boot" of Windows. A clean boot helps you to solve the problem by temporarily removing items in PC configuration that do not help to start Windows and Internet Explorer.

6. If the fault happens when you visit particular Web sites, then problem related to injured Internet Explorer favorites, cookies, history including AutoComplete, temporary Internet files, or ActiveX Controls. To solve this problem, delete each of these items. To do so:
a. Export cookies and favorites by using the Import/Export Wizard in Internet Explorer.
b. Delete your cookies.
c. Delete all the Temporary Internet Files. To do so:
1. Start Internet Explorer.
2. On the Tools menu, click Internet Options.
3. On the General tab, click Delete Files, and then click to select the Delete all offline content check box.

4. Click OK.
d. Remove all ActiveX controls.

7. Reinstall Internet Explorer. If you are using the version of Internet Explorer that was added with your operating system or an operating system service pack, repair or reinstall operating system or reinstall operating system service pack.

Unrecoverable errors in Internet Explorer make unusual error messages depending on whether Internet Explorer Error Reporting is installed and enabled.

Windows 98 Without Internet Explorer Error Reporting
This program has executed an illegal operation and will be shut down. If the problem
persists, contact the program vendor.

Windows Millennium Edition Without Internet Explorer Error Reporting
Iexplore has caused an error in module. Iexplore will now close. If you continue experiencing problems, try restarting your computer.

Windows NT 4.0 and Windows 2000 Without Internet Explorer Error Reporting
An application error has occurred and an application error log is being generated.
iexplore.exe Exception: access violation (0xc00000050), Address:memory address

Windows XP and Earlier Windows Versions With Internet Explorer Error Reporting
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to help us improve Internet Explorer. We will treat this report as confidential and anonymous.

To see what data this error report contains, click here.