Thread: You receive an error message if you try to install a USB device

You receive an error message if you try to install a USB device on a Windows Vista-based computer that was upgraded from Windows XP

SYMPTOMS

If you attempt to install a universal serial bus (USB) device on a Windows Vista-based PC that was upgraded from Windows XP, you get one or both of the following error

messages:
Error message 1
Windows encountered a problem installing the driver software for your device.

Error message 2
Windows found driver software for your device but encountered an error while attempting to install it. Disk Device. Parameter is incorrect.

Also, the USB device does not show as expected in Device Manager. Device Manager show one of the following circumstances:

• The USB device is listed under the Other devices category as an unknown device.
• An exclamation mark (!) shows next to the USB device name.
If USB device properties viewed, you get error message in the Device status region:
This device is either not present, not working properly, or does not have all the drivers installed. Try upgrading the device drivers for this device.

CAUSE

This problem happens if any one of the following circumstances is true:

• A file system filter driver from a third-party is interfering with other filter drivers on the PC.

• You installed the NETGEAR Storage Central software on the Windows XP-based PC before you upgraded to Windows Vista.

• The Zetera Storage Class (Zetsfd.sys) filter driver is installed on the PC.
RESOLUTION
To solve this problem, use any one of given methods:

• Contact the company of the Zetsfd.sys filter driver about the availability of an update for the Zetsfd.sys filter driver.

• Remove the NETGEAR Storage Central software on the PC. Then, install the latest Windows Vista-compatible version of the NETGEAR Storage Central software on the PC.

WORK AROUND

To work around this problem, follow the given steps.
1. Remove the USB device from your PC.
2. Click Start, type regedit in the Start Search box, and then click regedit in the Programs list.
If you are prompted for an administrator password or for a confirmation, type the password, or click Continue.
3. In the navigation pane, find and click the following registry subkey:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E967-E325-11CE-BFC1-08002BE10318}
4. In the details pane, right-click LowerFilters, and then click Delete.
5. Click Yes when you are prompted.
6. Exit Registry Editor.
7. Restart the PC.
8. Determine whether any unknown device entry is listed in Device Manager. If an unknown device entry is listed, delete the unknown device entry. For this, follow the given steps:
a. Click Start, type devmgmt.msc in the Start Search box, and then click devmgmt in the Programs list.
b. Expand Other devices. Then, delete the unknown device entries.
c. Determine whether any USB device entry is installed wrongly. If any USB device entry is installed wrongly, delete the USB device entry.
9. Connect the USB device to the PC.
10. Click Start, type add hardware in the Start Search box, and then click Add Hardware in the Programs list.
11. Click Next. Then, follow the commands in the Add Hardware wizard to organize the USB device.