Thread: Error message or the game stops responding

Error message or the game stops responding on the "Loading" screen when you start a Microsoft game: "Please insert the correct CD-ROM"

SYMPTOMS

You face one of the following symptoms when the "Loading" message or the "Please wait while the program name CD is verified" message shows on screen:
• The program ends responding (hang).
• The game may close and then return you to desktop.
• You get one of the following error messages:

Please insert the correct CD-ROM, select OK and restart application.
program name caused invalid page fault in module program name.icd
program name caused an invalid page fault in module dplayerx.dll
IRQL_NOT_LESS_OR_EQUAL, ADDRESS 8000741A has base at 80001000 - hal.dll
program name has caused an error in ~DF394B.tmp
Rukshuk caused an invalid page fault in module rukshuk.exe
EMPIRES2 caused an invalid page fault in Empires2.exe
Clokspl caused an invalid page fault in module Clokspl.exe.
Cannot locate the CD-ROM. Please insert FS2004 Disc 4, select OK and restart application.
GameName has encountered a problem and needs to close. We are sorry for the inconvenience.
If you click the link in the dialog box, you get following error signature:
Appnamerogram.icd, appver:x.x.x.xxx, modname: program.icd
Additionally, you get one of the following error messages:
Failed to verify media. Installation cancelled.
Media authentication failed.

CAUSE

These happen if one of the following circumstances is correct:
You are not using the game disc to run the program.
The CD drive is incompatible with the program.
You are using a copy of the program CD.
You are not logged on to PC as an Administrator.
The program or programs are interfering with the game startup that is running but is hidden to you.
You are running a Windows XP Home account that uses "fast user switching."
The CD drive is using outdated drivers.

RESOLUTION

Method 1: Clean the disc
Clean the CD or DVD. For this, use a disc cleaning kit. Or, lightly clean the silver side of disc with a soft, lint-free cotton cloth. Do not use paper cloth. Paper cloth can scratch the plastic and leave streaks. When you clean the disc, wipe from the center of the disc outward. Do not use a circular motion. If the issue continues to happen, clean the disc by using a damp cloth or a commercial CD or DVD cleaning solution. Dry the disc carefully before you insert it in the drive. If the issue happens again, go to the next method.
Method 2: Verify that the game CD is inserted in the CD drive
Check that game disc is inserted in CD drive. Insert the original game disc in CD drive, and then restart the program.
Combat Flight Simulator 2:
If you are trying to play Combat Flight Simulator 2, use CD number 2.
Mech Warrior 4: Inner Sphere Mech Pak:
If you are trying to play Mech Warrior 4: Inner Sphere Mech Pak, insert Mech Warrior Vengeance 4 (disk 1) or Black Knight before you start the game.
Flight Simulator 2004: A Century of Flight
If you are trying to play Flight Simulator 2004: A Century of Flight, insert disc 4.
Zoo Tycoon: Complete Collection
If you are trying to play Zoo Tycoon: Complete Collection, insert disc 2.
If this problem happens again, go to the next method.
Method 3: Install updates for SafeDisc
To see whether you need these updates installed, follow the steps given below:
Insert your game play disc.
Click Start, click Run, type cmd, and then click OK.
Type your CD letter and a colon, and then press ENTER.
For example, on most PCs, the CD drive letter will be D. thus, you will type D:, and hit ENTER.
Type dir /a:h, and hit ENTER.
This shows all hidden files. If "SSIFSDAT.SYS" file is there, you do not need these updates installed for game. Though, the installation of these updates helps other

games.

Method 4: Disable or change compatibility mode
1. Right-click the shortcut icon for the program, and then click Properties.
2. On the Compatibility tab, click to clear the Run this program in compatibility mode for check box. Otherwise, on the Compatibility tab, choose the compatibility mode Windows 2000.
3. Click OK.
4. Start the program by using the shortcut that you just changed.

Method 5: Empty the Temp folder

To clear Temp folder, follow the proper steps for your version of Windows.
Windows 98 or Windows Millennium Edition

1. Click Start, click Run, type temp in the Open box, and then click OK.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete, and then click Yes to All.

Windows XP or Windows 2000

1. Click Start, click Run, type %temp% in the Open box, and click OK.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete, and then click Yes to All.

If problem continues to happen, go to the next method.
Method 6: Restart the computer by using a clean boot procedure
When Windows starts, usually there are some programs that execute automatically and run in background that interfere with the game. This also adds antivirus and system utility programs. When you do clean boot process, you avoid these programs from starting automatically. You must be logged on as an administrator or a member of the Administrators group to finish this procedure. If PC is attached to a network, network policy settings avoid you from finishing this procedure.
To restart PC by using a clean boot procedure, follow the steps given below when
you are using Windows XP.

1. Click Start, click Run, type msconfig in the Open box, and then click OK.
2. On the General tab, click Selective Startup.
3. Under Selective Startup, click to clear the following check boxes:
o Process SYSTEM.INI File
o Process WIN.INI File
o Load Startup Items
4. On the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
5. Click OK, and then click Restart.

Method 7: Install and then start the game from a different CD drive or DVD drive If this problem happens again, CD drive not able to read the CD properly. Attempt to mount the game from a different CD or DVD drive on same PC or another PC. If the installation is complete and you can run game in this check, the issue may be that original CD or DVD drive cannot read that disc.

Method 8: Look for CD emulators (virtual CD) that are installed on your computer A CD emulator generates virtual CD drives on systems. You can see them in the My Computer window or by using Windows Explorer. Although virtual CD drives can resemble physical CD drives inside operating system, there are some major differences from a real CD or DVD drive. Instead of being a piece of physical hardware that you install on PC, a CD emulator copies CDs as an image file onto hard-disk. How can I recognize that a virtual CD drive is installed on a computer?
Open My Computer and count the number of CDs, DVD, CD RWs drives. Count the number of CD drives that are physically installed on PC. You can also explore the Device Manager window to view how many CD devices that you have installed.

For this, follow the steps given below:
1. Click Start, Settings, and then click Control Panel.
2. Double-click System.
3. If you are using a Windows 98-based PC or a Windows Millennium (Me)-based PC, click the Device Manager tab.
If you are using a Windows 2000-based PC or a Windows XP-based PC, click the Hardware tab, and then click Device Manager.
4. Expand CD-ROM or expand DVD/CD-ROM drives.
5. Count how many drives are listed.
6. Close all the windows that are open on the desktop.
After you know how many drives you have in Device Manager, observe PC and count how many CD drives you have on PC by looking at your box.

Method 9: Log on as Administrator (only for Microsoft Windows NT, Microsoft Windows 2000, and Microsoft Windows XP)
If you switch off PC using Windows NT, 2000, or XP and then log on to PC as a user who has Administrator rights. If this problem continues to happen, go to the next method.

Method 10: Change DMA transfer mode to PIO mode (Windows XP)

1. In Windows XP, click Start, and then click Control Panel.
2. Double-click System, click the Hardware tab, and then click Device Manager.
If you do not see System, click Switch to Classic View in the left pane.
3. Double-click IDE ATA/ATAPI controllers, double-click Secondary IDE Channel, and then click the Advanced Settings tab.
4. Under Device 0, select PIO only in the Transfer Mode box. If you have more than one CD or DVD drive, also select PIO only in the Transfer Mode box under Device 1.
5. Double-click Primary IDE Channel.
6. On the Advanced Settings tab, under Device 1, select DMA if available in the Transfer Mode box.
7. Click OK.
8. Restart PC.

Method 11: Scan your computer for viruses

The game may quit, produce an error message, or end responding through run or when you play the game if PC is infected with virus.
Method 12: Remove spyware

Spyware is software that gathers personal information without your knowledge or permission. You might be the target of spyware or other unwanted software if you download music from file-sharing programs, download free games from sites that you do not trust, or download other software from an unknown source. Spyware may affect the game play and the startup process.
Method 13: Configure McAfee nuts and bolts
1. Maximize Bomb Shelter.
2. In the Bomb Shelter dialog box, click Properties.
3. In the Error Protection group, click Advanced.
4. On the Advanced Properties tab, click to clear the Write Protect VMM check box.
5. Click Apply or OK, and then click OK on all the following screens.
If problem happens again, go to the next method.
Method 14: Download the latest firmware version for the CD/DVD drive
Contact the CD drive hardware company to get and install the recent version of firmware.