How to resolve problems that occur with the JET component and with the MDAC component

SUMMARY

These components contain DCOM, JET, and MDAC technologies. If the installation of one of these components is damaged, or the components are installed in the incorrect order, the programs that are listed below not be installed properly, or may not work as likely. This explains the symptoms that you get, and provides the steps to solve the problem.

SYMPTOMS

When you try to install the products that are given, you face one or more of the following symptoms with Picture It! and with Digital Image:

• When you attempt to install Picture It!, the Picture It! installation program concludes that the MDAC component must be installed. After you install the MDAC component, the Setup program need that you restart PC. After you restart PC, when you attempt to install Picture It! again, the Setup program installs the MDAC component again and need that you restart the PC again. This is a never ending cycle.

• In midway of the installation, you get following error message:

Installation Wizard has been interrupted.

• When you attempt to install Picture It!, you get an error message that look like following:

Error 1911: Could not register Type Library for file C:\Program Files\Common Files\Microsoft Shared\Shoebox\ShoeboxU.dll

When you run Picture It! and try to choose an item from Gallery or try to choose a clip art image, you face one or more of the following symptoms:

• You get following error message:

Catalog database has become corrupted.

• When you try to use clip art, no clip art is found. There is a light brown box that has no place holders and no thumbnails. Instead of thumbnails, you see white boxes with red "X"s.

When you try to use other products that are given, you face the following symptom when you run the program:

• The program ends responding or hangs. Hourglass can be seen. But the program never completely opens.

CAUSE

These problems happen if the following components have been installed out of order, have not been installed, or if their installations have been damaged:

• The DCOM component
• The JET component
• The MDAC component

Unnecessary temporary files avoided a successful installation of these components.

RESOLUTION

The given steps are used to solve these problems if the problem involves the DCOM component, the JET component, or the MDAC component.

There is only way to install DCOM component on a Windows 2000, a Windows Millennium Edition, a Windows XP-based, or a Vista-based PC is to reinstall Windows. The DCOM component is an interior component of the operating system and cannot be eliminated or installed individually.

You should install the current JET component version before you install the current MDAC component edition. In earlier adaptation of the JET component as well as the MDAC component, it has been the practice to set up the JET component after the MDAC component. This was the practice because the JET component relies on ODBC drivers being loaded on the system. At first, the ODBC drivers were installed with the MDAC component. Although, the MDAC component, Windows Server 2003, Windows XP, and Windows Vista come with ODBC drivers previously installed. Although, Windows 98, Windows ME, as well as Windows NT do not arrive with ODBC drivers already installed. The JET component now copies the ODBC drivers to the PC.

Though, it depends on the MDAC component to create the suitable registry entries to make use of the ODBC drivers.

Windows 98
Remove the program

Program which having issue or similar program on any previous editions installed on PC can be removed by using steps given below:

1. Click Start, Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the program, and then click Add/Remove.

4. Follow the prompts to remove the program.

Delete the temporary files

1. Open My Computer.

2. Right-click Local Disk C:, and then click Properties.

3. On the General tab, click Disk Cleanup.

4. When the Disk Cleanup for window shows, click to select the following check boxes:

o Temporary Internet Files
o Recycle Bin
o Temporary Files

5. Click OK, and then click Yes when you are prompted to delete files.

6. When the cleanup process is finish, close the properties window and the My Computer window.

Windows Millennium Edition
Remove the program

Program which having issue or similar program on any previous editions installed on PC can be removed by using steps given below:

1. Click Start, Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the program, and then click Add/Remove.

4. Follow the prompts to remove the program.

Delete the temporary files

1. Open My Computer.

2. Right-click Local disk c drive, and then click Properties.

3. On the General tab, click Disk Cleanup.

4. When the Disk Cleanup for C: drive window shows, click to pick the following check boxes:

o Temporary Internet Files
o Recycle Bin
o Temporary Files

5. Click OK, and then click Yes when you are prompted to delete the files.

6. When the cleanup process has completed, close the properties window and the My Computer window.

Windows 2000
Remove the program

Program which having issue or similar program on any previous editions installed on PC can be removed by using steps given below:

1. Click Start, Settings, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the program, and then click Add/Remove.

4. Follow the prompts to remove the program.

Delete the temporary files

1. Open My Computer.

2. Right-click Local Disk C:, and then click Properties.

3. On the General tab, click Disk Cleanup.

4. When the Disk Cleanup for C:drive window shows, click to choose all the following check boxes:

o Temporary Internet Files
o Recycle Bin
o Temporary Files

5. Click OK, and then click Yes when you are prompted to delete the files.

6. When the cleanup process is finish, close the properties window and the My Computer window.

Windows XP
Remove the program

Program which having issue or similar program on any previous editions installed on PC can be removed by using steps given below:

1. Click Start, and then click Control Panel.

2. Double-click Add/Remove Programs.

3. Click the program that you want to remove, and then click Add/Remove.

4. Follow the prompts to remove the program.

Delete the temporary files

1. Open My Computer.

2. Right-click Local Disk C:, and then click Properties.

3. On the General tab, click Disk Cleanup.

4. When the Disk Cleanup for C: window appears, click to select all the following check boxes:

o Temporary Internet Files
o Recycle Bin
o Temporary Files

5. Click OK, and then click Yes when you are prompted to delete the files.

6. When the cleanup process has finished, close the properties window and the My Computer window.

Windows Vista
Remove the program

Program which having issue or similar program on any previous editions installed on PC can be removed by using steps given below:

1. Open the Programs and Features item in Control Panel. To do this, click Start, type appwiz.cpl in the Start Search box, and then press ENTER.

2. Click the program that you want to remove, and then click Uninstall/Change.

3. Follow the prompts to remove the program.

Delete the temporary files

1. Click Start, type Disk Cleanup in the Start Search box, and then choose Disk Cleanup in the Programs list.

2. When the Disk Cleanup for C: dialog box shows, click to choose all the following check boxes:

o Temporary Internet Files
o Recycle Bin
o Temporary Files

3. Click OK, and then click Yes when you are prompted to delete the files.

4. When the cleanup process has completed, close the properties window and the Computer window.