Thread: You receive an error message or the Setup program stops responding

You receive an error message or the Setup program stops responding when you install Games for Windows, Streets & Trips, MapPoint, or Encarta

SUMMARY

This explains how to troubleshoot problems that you face when you install any product. This is particularly for a beginning to intermediate PC user.

SYMPTOMS

The following actions are particular issues that happen when you install any program:

• The Setup program prevents responding.
• You get an error message that looks like one of the following messages:

You get a Windows Installer error message that contains a error code, for example error 1305, 1603, 1335, or else 1935.

Game Name Setup encountered an error while reading the file
Setup was unable to find or could not read the language specific setup resource .dll.
Wrong volume is in the drive.

Setup.exe is not a valid win32 application.
Please insert the disc 2 in the drive.

RESOLUTION

Method 1: Clean the disc

Clean the CD or DVD. For this, use a disc-cleaning kit. Or, softly clean the silver side of the disc by using a soft, lint-free cotton cloth. Do not use paper cloth that can scratch the plastic and leave streaks. When you clean the disc, wash from the center of the disc outward. Do not use a circular motion. If the problem continues to happen, clean the disc by using a damp cloth or a commercial CD or DVD cleaning solution. Dry the disc carefully before you inserting the disc. If the problem continues to happen, go to the next method.

Method 2: Run the Xcopy command

Xcopy utility can be used to decide whether the disc or drive is bad. To run the Xcopy command, follow the steps given below:

1. Slot in the game discs in the disc drive. If the game setup starts, exit it.
2. Click Start, point to Run, and after that type the command line for the version of Windows that you are using:

o For Windows Vista, Windows XP, and Windows 2000, type cmd.
o For Windows 98, type Command.

The Command Prompt window appears on the screen.

3. Type the subsequent command at the command prompt, as well as after that strike the ENTER key to access the root of the hard disk drive, which is usually drive C:
cd\
4. Type the following command at the command prompt, and then press ENTER:
Xcopy CD drive letter:\*.* /s c:\text.txt
You get following message:

"Does C:\text.txt specify a file name or directory name on the target? (F=file, D=Directory)."

Press F for file. Click A to select All. Depending on the speed of the PC’s CD or DVD drive, the steps to run the Xcopy command may take some minutes to end. If there are any files that cannot be read from the CD, the CD may be corrupted. If no error messages were generated by running the Xcopy command on the game CD. If problem continues to happen, go to the next method.

Method 3: Install and then start the program by using a different CD or DVD drive
The CD drive unable to read the product CD. Try to install the program by using a different CD or DVD drive on the same PC or on a different PC. For this, follow the steps given below:

1. Slot in the disc into the CD or else DVD drive of one more PC, or else a second CD or DVD drive on the original PC. The Setup program should start.
2. Click Express Install.
3. Follow the instructions that show on the screen to install the program.

After installation is complete and run the game in this test, the trouble is that the unique compact disk or else DVD drive not capable to read game CD. But if this issue continues to occur, go to the next method.

Method 4: Restart the computer by using a clean boot procedure, and then empty the temporary files folder

Windows Vista

Step 1: Start the System Configuration Utility

To run System Configuration Utility in Windows Vista, click on the Start button, and after that type msconfig in the Start Search box, as well as strike the ENTER key.

If you are prompted for an administrator password or else for a authorization, type the password, or else click on the Continue.

Step 2: Turn off programs and services

1. On the General tab, click Selective Startup.
2. Under Selective Startup, click to clear the Load Startup Items check box.
3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart.
Microsoft Windows XP

Step 1: Start the System Configuration Utility

To run System Configuration Utility in Windows XP, click Start, click Run in the Open box, type msconfig, and then click OK.

Step 2: Turn off programs and services

1. On the General tab, click Selective Startup.
2. Under Selective Startup, click to clear the following check boxes:
o Process SYSTEM.INI File
o Process WIN.INI File
o Load Startup Items
3. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All.
4. Click OK, and then click Restart.

Step 3: Delete the contents of the temporary folder in Windows

Windows Vista

1. Click Start, type %temp% in the Start Search box, and hit ENTER.
2. On the Organize menu, click Select All.
3. On the Organize menu, click Delete.
4. Click Yes.

Windows XP or Microsoft Windows 2000

1. Click Start, click Run, type %temp% in the Open box, and click OK.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete.
4. Click Yes when you get following message:

Are you sure you want to send these items to the Recycle Bin?

Windows 98 or Windows Millennium Edition

1. Click Start, click Run, type temp in the Open box, and then click OK.
2. On the Edit menu, click Select All.
3. On the File menu, click Delete.
4. Click Yes when you get following message:

Are you sure you want to send these items to the Recycle Bin?

If the problem continues to happen, go to the next method.

Method 5: Try to install the game on another directory or on another drive

If the game ends responding or hangs or you get an error message through setup, attempt to install the game in another folder. If PC has other hard disk, attempt to install the game on this hard disk.

1. Insert the game disc in the drive.
2. Follow the setup menus until you see the Change button.
3. Click Change.
4. In the Path box, delete the existing path, and then type the following text:
drive:\Program Files\Microsoft Games\game name
5. Click OK when you are completed.
6. Follow the instructions that show on the screen to install the game.

If the problem continues to happen, go to the next method.

Method 6: Download and install the latest version of Windows Installer
Method 7: Use the Windows Installer CleanUp utility
Method 8: Create a new user account in Windows

Windows Vista

To solve this problem, follow the steps in the proper sector.
The computer is connected to the Internet
Get online help to create user account
The computer is not connected to the Internet

View the "Create a user account" topic in Windows Help and Support on PC's hard disk by following the steps given below:

1. Click Start, and then click Help and Support.
2. In the Search Help box or in the Search online Help box, type Create a user account, and then click Search Help.
3. In the list of topics, click Create a user account.
4. Click the link that best explains the problem that you are facing.
5. Follow the ideas to troubleshoot the problem that you are facing.

Windows XP Home Edition

Step 1: Open User Accounts

To open User Accounts in Windows XP Home Edition, click Start, click Control Panel, and then click User Accounts.

Step 2: Create a new User Account

1. In the Pick a task list, click Create a new account.
2. Type the name that you want to use for the account, and click Next.
3. Choose the account type that you want, and then click Create Account.

Windows XP Professional

Step 1: Open User Accounts

1. Click Start, and then click Control Panel.
2. Click User Accounts.
3. On the Users tab, click Add.

Step 2: Create a new User Account

1. On the Users tab, click Add.
2. Type a name for your user account, your full name, and a description for your account.
3. If your PC is set up as part of a client/server network, type the domain name, and then click Next.
4. Type a user password. Then, type the user password again to confirm it.
5. Click Next.
6. Choose the level of access for your user account, and then click Finish.If the problem continues to happen, go to the next method.

Method 9: Check the hard disk for errors

To verify hard disk for errors, use the following method that is proper for the system.

Windows Vista

1. Click Start, and then click Computer.
2. Right-click the hard disk that you want to check, and then click Properties.
3. On the Tools tab, in the Error-checking section, click Check Now.
4. Click to select the Automatically fix file system errors check box.
5. Click to select the Scan for and attempt recovery of bad sectors check box.
6. Click Start.

Windows XP or Windows 2000

1. Click Start, and then click My Computer.
2. Right-click the hard disk that you want to check, and then click Properties.
3. On the Tools tab, in the Error-checking section, click Check Now.
4. Click to select the Automatically fix file system errors check box.
5. Click the Scan for and attempt recovery of bad sectors check box.
6. Click Start.

Method 10: Similar problems and solutions

Obtain a replacement disc